This Mack 3-Year International Diamond Warranty #1812 includes standard coverage for digital compact, SLR, video cameras or lenses as well coverage for malfunctions due to accidental damage from handling (ADH). This includes malfunctions due to liquid damage that were the result of an accident. All types of accidental damage, including liquid damage, will be covered at the discretion of Mack Camera & Video Service, Inc. The warranty starts on the date of purchase.
How to Register
This Mack International Diamond Warranty must be purchased within 30 days from the date the equipment covered is purchased. You must register this warranty within 30 days of purchase with Mack Camera by visiting their website at www.mackcam.com or by calling 973-467-2291. You can also register your warranty through CamBuy Camera Store, in which case we would require the following details: equipment purchase date, price, serial number, and invoice number.
- International Diamond Warranty for cameras, camcorders, and lenses
- Includes standard coverage, and also covers accidental damage
- Warranty starts on the date of its purchase
- Repairs are completed in your nearest Australian repair centre
- Warranty must be purchased within 30 days from the equipment purchase date
- Warranty must be registered directly with Mack or through CamBuy within 30 days of its purchase
Warranty Terms and Conditions
The digital still, video or lens equipment covered by this service contract is guaranteed to operate according to manufacturer’s specifications for a period of 3 years from the date of purchase. Mack Camera & Video Service, Inc. shall repair, service or replace same to operate properly.
This Mack Camera & Video Service Inc. service contract covers:
- Impact damage
- Manufacturer defects
- Sand/grit damage
- Accidental and unintentional abuse
- Mechanical malfunctions
- Normal and abnormal wear and tear
How to Obtain Service
In the event that this equipment requires any repair or service please email firstname.lastname@example.org or call 973-467-2291. All repairs must be completed at a manufacturer authorised Australian service centre in your area. Mack Camera will issue you a ticket number to obtain an estimate for the repair. The estimate should include a detailed description of what will be repaired, including part numbers and the reason for the repair. You must have Mack Camera approval on estimates prior to any work being done.
Limitations of Coverage
This limited service contract applies only to the product specified in the contract. This service contract will cover one digital camera body and one lens, or one video camera body and one lens providing that both pieces of equipment are listed on the same sales receipt. This plan is void if the registered product exceeds the service contract price category. Such service, repair or adjustment of the equipment is assured the registered contract holder. It does not cover units whose serial number has been altered, defaced or removed. This service contract does not cover accessory flashes, additional accessory lenses, batteries, lens caps, filters, power adapter, digital media, DVD’s, tapes, software, remotes, docking stations, cables, firmware upgrades or additional accessories.
This service contract does not cover equipment which is damaged by:
- Intentional abuse, misuse or damaged beyond recognition
You may transfer ownership of this service contract to another person for a $20.00 (USD) administrative fee. Please visit www.mackcam.com for details.
Limit of Liability
Mack Camera & Video Service, Inc. will not be liable for loss of revenues or profits, inconvenience, expenses of substitute equipment, loss of use, incidental, consequential damages, loss or damage to software and digital media. If the equipment cannot be restored to manufacturer’s specifications or is deemed by Mack Camera, in its sole discretion, to be beyond economic repair, or if the unit has been repaired 3 consecutive times for the same repair and it requires a 4th repair for the same problem, Mack will replace your unit with a reconditioned model or equivalent model which will only cover manufacturer defects for the balance of the service contract or refund you the current market value of your covered equipment in U.S. Dollars
This service contract is not an insurance policy or a warranty. This service contact is only valid if positive identification of the unit covered hereunder is presented at the time of service along with your proof of purchase. Mack Camera & Video Service, Inc. reserves the right to terminate service contracts if invoices are not paid within terms or are fraudulently altered by the dealer or service contract holder. The laws in your country may extend your rights or modify the terms of this Service Contract. In the event of a conflict between the terms of this Service Contract and the laws of your country, the laws of your country shall be controlling.