Help Center

Frequently Asked Questions


How long does it take to receive my order?

What are your delivery charges?

Can I pick up my order?

What carrier do you use to deliver my order?

Is my delivery insured?

What if my order is lost or damaged when being delivered?

Do you ship worldwide? To New Zealand?

Products & Warranties

Do CamBuy products come with 100% genuine Australian manufacturer warranties?

Do you also sell 'grey market' products?

Can I buy Duty Free cameras from CamBuy?

Do you offer extended warranties?

Prices & Availability

Do the prices on the website include GST?

Do you have the products advertised on your website in stock?

I am looking for a product which is not advertised on your website? Can I still order it from you?

Do you match prices of your competitors?

Security & Privacy

Are my credit card details safe when I enter them on your website?

I am not comfortable using my credit card on the Internet. How can I pay for my order, then?

Will my personal details be kept private?

Payments & Cancellations

What payment methods do you accept?

Is there a surcharge for paying by credit card?

Is there a surcharge for paying by PayPal?

Do you charge my credit card when I place my order or when you ship it?

Can I cancel my order?

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